1. Shipping Policy
Order Processing: All orders are processed within 1-2 business days. Please note that orders are not shipped or delivered on weekends or public holidays.
Delivery Time: Standard delivery typically takes 3-5 working days. Delays may occasionally occur due to high order volumes or severe weather conditions.
Shipping Rates: Shipping charges for your order will be calculated and clearly displayed at checkout before you confirm the payment.
Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your parcel's journey.
Safe Packaging: We ensure secure, bubble-wrapped packaging for all our products, whether you are ordering our full-sized 50 ml bottles or our 5 ml discovery tester kits, to prevent any damage during transit.
2. Return & Refund Policy
Eligibility for Returns: Because fragrances are personal care items, we strictly do not accept returns, refunds, or exchanges if the original seal is broken or the product box has been opened.
Damaged or Incorrect Items: If you receive a leaked, broken, or incorrect item from our Signature by Mubashar collection, please contact our support team within 24 hours of delivery. Clear photographic or video evidence of the unboxing is required.
Refund Process: Once a return for a damaged item is approved, the refund will be processed to your original payment method or offered as store credit within 5-7 business days.
3. Privacy Policy
Data Collection: We collect essential personal details (such as your name, shipping address, and contact number) solely to process and fulfill your orders securely.
Data Usage: Your information is never sold to third parties. We only share your shipping details with our trusted courier partners to ensure your 3BROTHERZ package reaches your doorstep safely.
Marketing Communication: We may send you promotional emails or messages about new bundle deals or sales, but you can opt out of these communications at any time.